Please email us if you are interested in having a commission.

The Process: We'll need some high resolution image/s (not screenshots) of the location. Jennifer will be able to work out how long she'll need for drawing and we'll send over a quote. Its helpful to know what size you'd like the final product as printing costs are additional to drawing costs.

Once the quote is agreed, Jennifer will schedule in the order and send over a proof. When you're happy with the artwork and the sizing has been agreed, the artwork will go off to print. We will be unable to make anymore changes at this point.

Once we have the print/framed print all ready to go, we'll post it off and you'll be notified by email.

* We print onto 300gsm silk art paper.
* Designed, printed and framed in the UK 🇬🇧
* The diagonal banner is not printed on the poster.

PACKAGING

* The print will be wrapped in biodegradable cellophane and then carefully wrapped to protect it in the post. The cellophane we use is made from potato starch! It looks the same as plastic but will biodegrade within 6 months in a compost bin! Please dispose of it in your kitchen caddy compost bin. Then pat yourself on the back for being awesome.
* You may notice that items arrive in packaging for other brands. This is because we always try to recycle packaging where we can. If your item arrives with bubble wrap, please recycle appropriately.

FRAMES

* If you are ordering a frame, please note that there is a 3 day lead time as the frames are made to order.
* A4 overall frame size approximately 47cm x 37cm
* A2 overall frame size approximately 76.2cm x 59.9cm

MOUNTS* An A4 mounted print will require a 14x11" frame

A3 PRINTS

* Artwork can be printed to whatever size is specified.

DELIVERY AND INTERNATIONAL ORDERS

* Items are posted within 1 day of receiving the print.
* Orders are sent by Royal Mail Tracked 48.
* Framed prints are sent by either Royal Mail Tracked 48 or DPD.
* International orders are usually sent via UPS. Any taxes and duties will need to be paid for by the recipient on receiving the parcel. Parcel costs vary depending on size and destination so we will create a bespoke shipping quote for you. Please email us if you’d like more information.

PRODUCT CARE

* When you receive your print, take lots of care when unpacking it. If the print comes in a box, it will have been rolled in biodegradable ‘plastic’ to protect it. Gently pull the edge of the wrapping to remove the print from the tube. Try to minimise handling the print until you’re ready to display it.
* We use a small sticker to seal the cellophane or rolled print. Take care not to let the print touch the sticker as this may cause damage to the print.
* Keep your print out of direct sunlight. The sun will fade the colours in time.
* The print should not be kept anywhere that is damp.
* If you order a framed print, then always hold the frame by the picture string on the reverse, rather than the edges of the frame.
* If you are framing the print yourself, always make sure you have clean dry hands and a flat surface. Try not to handle the print too much. Make sure there are no flecks of dust on the glass.

RETURNS AND CANCELLATIONS 

* Cancellations will need to be made before any work has started. If work has already begun we may need to charge you for the time spent so far.
* We hope that you are really happy with your print, but if for some reason you
are not, then please get in touch and we will try to find a solution.
* If the item arrives damaged then please get in touch. We will ask you to email us some photos of the item and the packaging it arrived in. We can then either arrange a replacement.
* If the order hasn’t arrived within a reasonable time, please let us know.
* We cannot accept returns on framed or personalised prints or commissions as these are all made to order.
* We are unable to refund the postage costs for returns.